Question 1

Delivery / Collection

Accepted Answer

Free collection from BS26.  All orders should be collected within a two week window from the order date.

£75 For courier delivery for most parts of England & Wales. If  you require further a field or you require 2 people for delivery or  delivery to a 1st floor, please get in touch for a delivery quote prior  to purchasing.

Question 2

Returns

Accepted Answer

We offer returns on any small items purchased online through our website, if they are not as described or damaged due to our negligence.

We do not offer refunds simply due to a change of mind.  It is not only a waste of your time and ours, it adds to the environmental footprint unnecessarily.  We cannot offer returns on large heavy pieces of furniture for obvious reasons.  If a piece of furniture is mis-described, we will consider all options.  We offer very detailed descriptions of all of our pieces, pointing out any flaws we notice and supply a wealth of photographs so you can get a greater understanding of the items you are purchasing.  We ask our customers to study these photographs closely, as they do form part of the description.  If you require any further photographs of any of the stock we have listed for sale, please do not hesitate to ask.

We ask all customers to get in touch within 24 hours if there are any issues upon receipt of orders.

Question 3

How long will delivery actually take?

Accepted Answer

Delivery generally takes up to 2 weeks.  This is because it depends on availability of both the courier and yourself to accept delivery.

Collections are much quicker however, we are available most days for collections. Any questions about delivery or collection, please just get in touch with us at info@vintagenest.co.uk

Question 4

What if I need to modify my order?

Accepted Answer

If you need to discuss or make changes to your order, please get in touch at info@vintagenest.co.uk

Question 5

What if I need to change my shipping address?

Accepted Answer

Unfortunately we are unable to ship to any address other than the registered card holder address.

Question 6

I lost my password, how do I log in?

Accepted Answer

If you have any problems logging into your VintageNest account, please use the reset password link so you can reset your password.  Any other problems, please contact us at info@vintagenest.co.uk

Question 7

What happens with my personal data?

Accepted Answer

Please see our Privacy Policy for details.

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